FAQs
Frequently Asked Questions
Below are common questions about shipping, returns, orders, and product support.
Shipping & Returns
Common questions about delivery, tracking, returns, and exchanges.
Where is the product shipped from?
Orders are shipped from the nearest available fulfillment location whenever possible. We work with UK and international fulfillment partners to reduce delivery time.
How long does delivery take?
Most orders arrive within about 5-12 business days after dispatch. Remote addresses, carrier delays, customs checks, weather, or temporary stock delays may add extra time.
How do I get tracking information?
After your package ships, we send tracking information by email. You can also use the Track Your Order page.
Can I return my product?
Yes. Please read the Return & Refund Policy before returning anything, then contact customer service for approval and the correct return address.
Orders
Help with cart changes, confirmations, addresses, and order status.
How do I modify items or quantities in my basket?
Open your shopping basket, adjust quantity or remove items, then proceed to checkout again. If you already placed the order, contact support as soon as possible.
What address details should I provide?
Please provide a complete delivery address, including house number, street, city, county or state when applicable, postal code, and country. PO boxes or incomplete addresses may slow delivery.
Why did I not receive an order confirmation email?
Please check your spam or promotions folder first. If it is still missing, send your transaction ID and delivery email address to support@myitoolmax.com.
How do I check order status?
Use the Track Your Order page, contact us through live chat when available, or email support@myitoolmax.com.
Can I change the delivery address after payment?
If the order has not shipped, customer service may be able to help. Once the package is in transit, address changes usually cannot be made.
Products
Questions about parts, chargers, batteries, and warranty support.
Do you sell replacement batteries?
Some products have compatible replacement batteries. Search the shop or contact support with your product name so we can help confirm compatibility.
Do you sell replacement chargers?
Replacement chargers may be available for selected products. Email the product name, order number if available, and a photo of the charger port to support.
How long is the warranty period?
myitoolmax provides a one-year product warranty for eligible products purchased directly from the official website.