Refund & Return Policy
Refund & Return Policy
This policy explains our 1-year product warranty, 30-day returns, return costs, return process, refund timing, and return exceptions.
1-Year Product Warranty
We prioritize customer satisfaction and stand behind the quality of our products. myitoolmax provides a one-year product warranty starting from the date of purchase for eligible product issues.
30-Day Returns
Unless otherwise stated, purchases made directly from myitoolmax.com may be requested for return within 30 days after receipt. Please contact our support team before sending any product back.
Return Conditions
- Return requests must be made within 30 days of receiving the product.
- Items must include all accessories and be returned in original packaging when possible.
- Products should be intact, clean, and not intentionally damaged or excessively used.
- Returns may be rejected if they do not meet the policy conditions or are sent without approval.
Return Costs
Buyer responsibility: If a return is requested for non-quality reasons, such as a change of mind, personal preference, or ordering the wrong item, the buyer is responsible for return shipping costs.
myitoolmax responsibility: If the return is due to a verified product defect or fulfillment issue, our team will help arrange a fair solution, which may include replacement, repair, refund, or other support.
Return Process
- Contact customer service: Email support@myitoolmax.com with your order number, product name, photos or videos if relevant, and the reason for return.
- Wait for approval: Do not send the product to the address on the shipping label. The correct return address may vary by item and location.
- Ship the product: Pack the approved return securely and send it to the address provided by our support team.
- Send return information: Share the tracking number and carrier name after shipment.
- Refund pending: Approved refunds are processed after the returned item is received and checked.
Return Exceptions
Items that are excessively worn, altered, misused, intentionally damaged, or returned without approval may not qualify for refund, repair, or replacement. Keep proof of delivery for your return. If receipt of the returned item cannot be verified, myitoolmax may be unable to process the request.
A full refund may not be available when delivery failed due to customer-controlled factors such as an incorrect address, failure to receive the parcel, or failure to collect the package as requested.
Refund Policy
- Refund eligibility: Products should be unused or in acceptable return condition with accessories, labels, and protective materials when applicable.
- Partial refunds: Partial refunds may apply when items are returned used, incomplete, damaged, or not in original condition.
- Unauthorized returns: Costs linked to returns outside the approved process are the buyer responsibility.
- Damage in transit: For non-quality related returns, the buyer is responsible for safe return shipping unless otherwise agreed by support.
Contact Us
For the fastest response, email support@myitoolmax.com. We usually reply within 24-72 hours. Please avoid sending returns before receiving approval from our support team.